Our Approach - We're not pushy!
As a local business, Techcellence is committed to supporting and giving back to local clubs and organisings that positively contribute to the community we live and operate in.
As a player, Senior Coach, past president, recent life member and current committee member it's fair to say Darin is passionate about football.
In 2015 Techcellence jumped on board as a sponsor and contiunes to give back to a club that provides some joy and fitness for all playing abilites from ages 4 years of age in the miniroos program right through to the Over 35's compition.
We, really do love IT!
As a locally own and operated company, created by owners Darin and Sonya in 2009, our strong genuine passion and focus on customer experience, provides a first-class service.
With trust and transparency of utmost importance, we feel the need to outline the ethic we has as a business and team operate.
Oh, and we do really do love IT!
#1 Be Honest
We will never lie about our strengths, or background, our expertise, or even the hour's we spend on a project. Our clients trust us, they take a leap of faith when hiring us and we will never violate that trust for any reason, especially not to keep a job - which brings us to #2.
#3 - Wait when Necessary
Knowing when to wait is the flip side of #2. As an IT provider it is unethical to push a point of view beyond detection. In other words, it's our job to present what we've learnt and make our best recommendation. It's not our job to force our recommendation.
#5 - Maintain Confidentiality
As a consultant we have multiple clients in the same field. There's nothing inherently unethical about it but to protect ourselves and or clients we always maintain a high degree of confidentiality.
As an IT consultant providing our skills to competitors won't put them at risk as we are extremely careful with protecting our client's interests.
#7 - Don't stir the pot
#9 - Don't Create a Dependency
#10 - Don't sell for the sake of a sell
#2 - Say No when Necessary
Clients hire us for our technical opinion, our experience, and our knowledge. Giving them anything less violates their trust and will eventually lead to business distrust.
Our clients may not always act on our advice and that's their choice.
Sometimes it's difficult for us to speak up when we disagree or even refuse to partake in that job, but we must.
If a customer or organisation chooses to not follow our advice and something goes wrong we have morally and ethically done right by that organisation by speaking the truth and giving sound advice